Contact the Solos Floripa team
One official email channel, with a published reply time and a clear note on what we never ask you for.
Write to [email protected] for corrections, questions about a review, operator complaints or business enquiries. We reply within 48 business hours. The email is the only official channel, and we never ask for payments, passwords or banking details by email or messaging apps.
If you found an outdated detail or want to suggest an improvement, tell us. Every message is read, and valid corrections are made on the page with an updated date.
We do not offer phone or social media support, since it is easy to impersonate a site on those channels.
How should you write to us?
Send your message to [email protected] and include the page address and the detail you want us to check.
- Corrections: the page and the data point.
- Review questions: the operator and the text.
- Operator complaints: describe the case. We do not resolve disputes, but we can point you to the right place.
- Business and press: your company and request.
What do we never do?
We never ask for money, passwords, card details or verification codes. If someone claiming to be Solos Floripa asks for them, do not respond and tell us at the official address.
Company details
BYTX LTDA, CNPJ 65.649.904/0001-98, R. Professora Urana Gomes Barros, 390, Campinas, São Paulo, CEP 13056-674, Brazil. Editor in chief: Anderson Alves.
Frequently asked questions
Can you help me recover money from a casino?
No. We do not handle claims or collections. We can suggest what to document and where to turn, such as the operator's complaints process and the regulator or dispute service named in its terms. You may still use the operator's complaint process first, then any regulator or dispute service in its terms.
Can I phone you?
No. The official channel is email only, which keeps a written record and reduces impersonation. If an account on a social network claims to represent us, ignore it and report it to our email. Email also lets you attach screenshots and keep a record that both sides can refer to later.